How do I manage my FBA orders via the ShipStation integration?

Externally fulfilled orders / Amazon FBA

ShipStation can track orders that are shipped by third-party fulfillment provides, most notably Amazon FBA. These orders appear in ShipStation user interface, but are not shipped using ShipStation and are not assigned to a ShipStation warehouse by ShipStation.

For externally fulfilled orders Finale can either not update stock levels or update stock levels at a specified sub-location. This option is configured on per store basis. Externally fulfilled orders are not affected by any warehouse configuration options since externally fulfilled orders are not assigned to a ShipStation warehouse.

Suppose you sell on Amazon US, Amazon CA, and your own Magento store, use Amazon FBA for fulfilling some orders from each Amazon marketplace and use your own warehouse for fulfilling some Amazon orders and all your Magento orders. Within Finale, you would configure 3 sublocations: one each for Amazon US FBA, Amazon CA FBA, and your own warehouse. Within the Finale's ShipStation configuration you would set the externally fulfilled option for each Amazon store to the corresponding Amazon FBA sublocation, and you would set the ShipStation warehouse for orders you fulfilled (whether from Amazon or your own Magento store) to the sublocation for your main warehouse. With this configuration, Finale would track all your orders, and give you constant visibility into your stock levels at both FBA and your own warehouse.

You can leverage this feature by conducting the following steps.

1. Create an Amazon location/sublocation

In this example, we created an 'Amazon' location and an 'FBA' sublocation

2. Import FBA stock levels into the 'FBA' sublocation using a bulk stock import.
This operation is found under Import / Export >> Import New Stock Take.

3. Within ShipStation, ensure the FBA orders are being synced down to your ShipStation account. See screenshot.

4. From the Connection >> Shipstation, select "Edit task configuration" from the Action Menu of the "Pull Sales to Finale" operation.

Under "ShipStation store externally fulfilled (Amazon FBA orders) options" section, select which sublocation you want FBA orders to be decremented from. In this example, from step 1, the sublocation we want FBA orders to decrement from is "FBA"