In addition to updated stock quantities, Finale can now also update production time (fulfillment latency) for Amazon listings.
Fulfillment latency is an Amazon setting to mark an item as requiring additional lead time to ship. The default value on Amazon is one to two business days, and if you do not need to change the fulfillment latency for Amazon, there are no additional steps required.
If your merchant-fulfilled Amazon listings require custom fulfillment latency settings (e.g. you sell customized products), you can configure these settings in Finale.
If it is set on a specific product, it will be updated with the regular inventory update feed. For example, when set to 5 days, it will appear on Amazon with a message like: "Processing takes an additional 4 to 5 days for orders from this seller."
It can accept any integer value equal to or between 0 and 30. The next time an Amazon inventory update is sent, the value will be updated automatically since it gets included in the inventory feed.
To set this up...
Step #1 -
For the products that have a custom lead time, please update the product "std leadtime field" attribute directly from the Product Details page or via a bulk import.
If their lead time value is outside of the range of Amazon's allowed lead times(0-30), it will send the closest value within their range. Please note that if your account does not allow for specific lead times then it will default to the closest value within the range. If your account doesn't allow for a value of 0 it will default to 1.
Step #2 -
Enable the capability by turning on the setting from the Amazon connection page. The setting is turned OFF by default.
NOTE: When enabling this feature, leave the Std lead days field empty on products that you do not want to send any value to Amazon. This will allow you to send lead times for some products and none for others.
ADVANCED Setting up Fulfilment Latency To Include Supplier Lead Times
Finale also has the capability to change the fulfillment latency to use the supplier lead time if you run out of stock on a specific product and need to create a purchase order from a supplier.
To set this capability up, there are a couple of additional steps required in addition to step#1 and step #2.
Step #3 -
You must leverage the supplier purchase fields of the products and populate the Supplier 1, Supplier 1 Qty, Supplier Qty.
If you have additional suppliers, Finale will use supplier 1 lead time until there is no stock, then push supplier 2 lead times, and so forth.
Step #4 -
Within the "Pull sales to Finale" settings for the ShipStation connection, select "Prioritized Supplier" for the "Include Supplier" setting
Step #5 -
Add the following report to understand what lead time Finale is pushing to Amazon for each product
(Found under Additional Report Templates)
When the "prioritized supplier" setting is set, Finale will update the stock qty to the marketplace with the following prioritization:
Example Base Calculations
1) If there is Remaining stock in your warehouse, Finale will push stock qty and product lead time from the warehouse to the marketplace
2) If the Remaining stock in your warehouse = 0, Finale will push stock qty from the "Supplier 1 qty Available" field and "Supplier 1 lead days:" field to Amazon.
Using the table above, as an illustration, Finale will push a stock qty of "4" and lead time of "2" days from "ABC T-shirts"
3) If the Remaining stock in your warehouse = 0 and "Supplier 1 qty Available=0", Finale will push stock qty from the "Supplier 2 qty Available" and "and "Supplier 2 lead days:" field to Amazon
Using the table above, as an illustration, Finale will push a stock qty of "5" and lead time of "4" days from "EgoSys"
Example Kit Calculations
If the product is a kit, Finale will push the qty based on the component quantities and the longest lead time (if applicable).
For example, the finished product is a shampoo / conditioner bundle. The kits are composed of one of each product.
If there are 7 shampoo bottles in the warehouse, and 0 conditioner bottles in the warehouse and supplier 1 has 4 conditioner units with a 5 day lead time then Finale will push 4 kits with a 5 day lead time to Amazon
1) Shampoo bottle in stock, but conditioner out of stock
If there are 7 shampoo bottles in the warehouse and 0 conditioner bottles in the warehouse and supplier 1 has 4 conditioner units with a 5 day lead time, then Finale will push 4 kits with a 5 day lead time to Amazon
2) Neither Shampoo and Conditioner are in your warehouse
If supplier 1 has 7 units of shampoo with a 5 day lead time, and supplier 1 has 2 units with a 3 day lead time then Finale will push 2 kits with a 5 day lead time to Amazon.
3) Neither Shampoo and Conditioner are in your warehouse & Shampoo is not available from Supplier 1
If supplier 1 has 7 units of shampoo with a 5 day lead time, and supplier 2 has 2 units of conditioner with a 3 day lead time then Finale will push 2 kits with a 5 day lead time to Amazon.
Summary of Amazon fulfillment latency calculation scenarios
Please see table below highlighting the various scenarios for the Amazon fulfillment latency calculation.
If the lead time for a product being pushed to Amazon is infinite, the quantity for that product is non-zero, and the integration is configured to push lead days, the product will not push. This is due to the lead days being indeterminate/undefined, which would overwrite the existing value for the lead days on Amazon back to default (1 to 2 days) This can happen if an enabled option either does not have sufficient quantity (supplier) or the lead time for that enabled option is empty.
If you're not pushing lead times but have different lead times.
If you're listing to Amazon using different lead times, but have Finale configured NOT to push lead times, then the integration will automatically set all of your listings to your Amazon default lead time setting (overwriting any exceptions you've set manually).
If you have different lead times on Amazon, you MUST have Finale pushing the lead time as well.