If you're refunding an unshipped order in Shopify, but the items are not being removed from the order in Finale, you likely have the setting chosen incorrectly in Shopify.
When refunding the item, you must choose to restock the item as well. Finale will still manage the stock of the item, but if you choose NOT to restock the item when refunding, Finale will not remove the line item from the order.
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