How to troubleshoot errors on WooCommerce.

If you are connecting to your WooCommerce to Finale and receive the error message "task exited with error: 'readConnectionTaskData did not return result" or "Failed to get store information" please try the following to troubleshoot your connection: 

Make sure integration connection test is successful:

• Ensure you are on the latest version of Chrome, or your browser of choice. 
• Whitelist Finale and disable your Firewall. Some hosting providers operate a firewall that block these network connections from our servers. To enable these integrations to work the hosting provider must allow access from (aka whitelist) the following IP addresses:
  • 52.22.183.247
  • 52.22.133.181
  • 52.200.131.155
• Disable all WordPress plugins.
• Disable security plugins and test connection.
• Make sure Cloudflare is not viewing Finale as a bot attack. 
• Go to your computer task manager and check memory usage. 

If you are still receiving an error message after troubleshooting all these area, please contact the Finale support team at service@finaleinventory.com