Amazon FBA Inbound Shipment discrepancies and how to find them in Finale

Amazon FBA Discrepancies and How to Find Them in Finale

When sending inventory to Amazon FBA, discrepancies can sometimes occur between what you shipped and what Amazon received. Finale Inventory has a built-in tool to help you identify and resolve these discrepancies. The key field to look out for is the Problem Quantity, which is unique to Finale and helps flag any inventory issues. This article will guide you through how to find these discrepancies and use the information to recover any lost monetary value.

What is the Problem Quantity Field?

The Problem Quantity field in Finale populates when Amazon closes a shipment with a discrepancy. This happens if the quantity of inventory that Amazon receives differs from the quantity you sent. For example, if you shipped 100 units but Amazon only registers 90 units, the Problem Quantity field will show a value of 10.

This field allows you to quickly identify shipments that require further investigation. Finale makes it easy to review these discrepancies and collect the necessary details to open a dispute with Amazon and recover any lost inventory value.

How to Find Discrepancies Using the Inbound Shipment Audit

To locate discrepancies in your FBA shipments, Finale provides an easy-to-use feature called the Inbound Shipment Audit. This page shows you a history of all the inbound quantity changes made for your products in FBA shipments.

Steps to Access the Inbound Shipment Audit:

1. Navigate to the FBA Dropdown: In the Finale navigation bar, select the FBA dropdown.

2. Select "Inbound Shipment Audit": From the dropdown options, choose Inbound Shipment Audit.

   

3. Review Discrepancies: This page will highlight any quantity discrepancies for your shipments. The Problem Quantity field will show any discrepancies, allowing you to gather the necessary information to take further action.

   The audit report details the inventory discrepancies in the Shipments to Amazon FBA, helping you identify any inconsistencies across all your shipments.

What to Do with Discrepancies

Once you identify a discrepancy using the Problem Quantity field, the next step is to open a dispute with Amazon to resolve the issue and recover any lost inventory value. You’ll need to provide Amazon with the shipment details, the discrepancy, and any supporting documentation from Finale. An easy to understand document called the Inbound Shipment audit report can be produced which provides product IDs, dates, shipment IDs as well as quantity amounts that are discrepancies. That report can be found by following the highlighted sections in the image below.

Best Practices:

• Regularly check the Inbound Shipment Audit page to stay on top of any discrepancies.
• Maintain detailed shipping records to support any disputes you may need to open with Amazon.
• Use the information provided by Finale to ensure you are accurately tracking all your shipments and minimizing inventory loss.