If you have a letter like an "A" or "B" on the end of an order id in Finale Inventory, chances are it is a DUPLICATE Order number.
This can be caused by many things:
1. You have two selling channels that create order numbers in the same number range. This causes two orders to be imported into Finale and one will be the 1000 and another 1000A
These are not the same order to the same customer but separate orders that happened to have the same order id, so we append the letter to the end. You need to fulfill both.
2. You import orders from Shipstation for a selling channel, and you also accidentally turned on Pull sales to Finale Inventory on direct channel integration. This will cause orders to be imported twice.
The are real duplicate orders and one is from the channel and one is from Shipstation.
You will have to fulfill one of them and cancel the other.
IF you are using the mobile scanner to pick and pack orders, you will have a problem with the Order Id barcode from Shipstation.
It will be 1000 and Finale is expecting 1000A.
In either case, in order to pick an order on the scanner, you must scan an order id that matches the order id in Finale.
If the source of the duplicate order number is that it is a different order from different channels or different times, then you may want to send the Finale Inventory order id with the "A" on the end to Shipstation so you can print it on the packing slip.
Another helpful article: I scan an Order ID barcode on my packing slip and the scanner responds with "Order ID not Found"