Below are some of the most common problems or errors an implementer may face when attempting to import their product ID’s into Finale. To avoid these errors, we have compiled the following list of top errors along with respective solutions.
1) No SKU for Product or Product Variation
Some selling channels and marketplaces allow you to list products or product variations without defining SKU’s (Stock Keeping Unit). For Finale to import products, a unique SKU MUST be defined for each one prior to importing.
Solution: Add SKU's to your products on your selling channel and run your product import task again in Finale.
Path: Finale>>Integrations>>Import Products>>Run Task Now
2) Multiple Listings with the Same Product SKU
If you have a duplicate listing on the marketplace, Finale will ignore duplicates and only import one iteration of the product ID.
Solution: First, you will need to modify one of your product listing SKU’s (as seen below) to create a product SKU alias. Next, create a product lookup in Finale to map the alias SKU back to your primary product SKU. Product lookups allow you to point all aliases of the product ID to one single product.
Related: How do I import Product Lookups into Finale?
Tip: Before you modify any product SKU on your marketplace, be sure to disable your product import task within Finale. This prevents accidentally creating another primary product ID (as opposed to a product lookup).
3) Product ID’s Cannot Contain Consecutive Blank Spaces
Cause: Multiple consecutive blank spaces, leading, trailing or in between characters within a product ID will cause an import error.
Solution: Remove consecutive spaces within identified product id’s and process your product import again.
Path: Finale>>Integrations>>Import Products>>Run Task Now
4) Invalid API response - Unexpected Character Error (Woocommerce)
Your WooCommerce site is down, and you can confirm to see if it properly loads on a separate browser tab.
The most common reason is your firewall software is blocking Finale network connections to your WooCommerce installation. The link below states how to rectify this situation.
5) Failed to fetch products. Invalid response. Unable to parse as JSON Error (Magento Integration)
Cause: This is caused by a mis-configured Magento installation. Your Magento API is not returning JSON which is the format of the response. (Could be returning HTML)
Solution: The link below provides more detail on rectifying this issue:
How to Fix Magento Invalid Response Error
6) Invalid API response. Wordpress or Woocommerce Configuration Issue
Cause: The product API for your Woocommerce installation is not returning JSON which is the format of the response. (Could be returning HTML) Products will not import if your API is not responding correctly.
Solution: The link below provides more detail on rectifying this issue:
How to Fix Woocommerce Invalid API Response Error
7) Why are my products taking so long to import from my sales channel?
Cause: The size of your import may be too large for immediate product import. Our API calls for most accounts are limited to 10k per day. If you’re importing a large product database, the products are likely importing on a schedule.
Solution: View the product import status log to see when products are expected to upload entirely into Finale. If your products do not import within 24 hours, contact support at service@finaleinventory.com for additional assistance.
Path: Finale>>Integrations>>Import Products and Stock Levels
8) Product Import from Integration has Failed
Cause: The most common cause for this error is lack of complete integration setup.
Solution: Please check to ensure you have setup your integration completely and tested the connection.
Path: Finale>>Integrations>>Edit Integration
9) Failed to Get Products – Task exited with Error
Cause: The product import task is being throttled by your integration. This means Finale is calling (or attempting) to pull the data from your selling channel too quickly and they are throttling (slowing down) the connection. This error is most common with Lightspeed product imports.
Solution: Finale can't change the rate limit to make it move faster since the rate limiting comes from your selling channel. If your products do not import within 24 hours, please contact support at service@finaleinventory.com.
10) Seller SKU Not Found on Marketplace – Amazon Integration Error
Cause: SKU exists on your account but is not configured for the locale we are attempting to import products from. For example, North America is configured as Mexico, Canada, and US. If you are importing products from US into your Mexico locale, this error is common.
Solution: Import your product SKU's from the associated locale it exists on.
11) Task exited with error: Cannot continue because too many MYI products feed reports requested from 3rd party software or for another marketplace - Amazon Integration Error
Cause: Amazon limits the products feed report requests to once every 30 minutes. When Finale requests it, it is failing due to another software connected to Amazon has already generated the report first. This will prevent Finale from importing products from Amazon.
Solution: Disable any softwares connected to Amazon that are not needed or necessary. Reduce the number of softwares connected to Amazon to give Finale a chance to request the MYI products feed report first.
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