1) Why is Finale transitioning my existing subscription plan to a new plan?
First and foremost, thank you very much for being a long-time loyal customer. Over the past few months, we have been carefully evaluating our pricing structure, and we find it necessary to make some adjustments. We want to provide you with a transparent explanation of the factors influencing this decision.
As you are aware, our software has always been designed to offer exceptional value and performance to our customers. We take great pride in the quality and innovation we bring to the market. However, the software industry's landscape is constantly evolving, and we must adapt to ensure our continued growth and sustainability.
- Properly support our user base with responsive customer service
- Continue to improve the functionality and ability of the software
- React quickly to the ever-changing online marketplace needs
- Proper investment in infrastructure to properly support our growing user base
Two primary drivers behind these pricing adjustments are the substantial increase in operational costs and our commitment to maintaining a highly skilled and motivated workforce. In recent years, we have made significant investments in hiring and retaining top talent. Our team members are dedicated to delivering the best possible products and services, and we believe that compensating them fairly is essential to achieving this goal.
It's important to note that we are not alone in facing these challenges. Many software companies across the industry are grappling with similar issues related to attracting and retaining top talent, rising operational costs, and the need to continue to innovate. We want to emphasize that we are not immune to these pressures and are proactively addressing them to ensure our long-term sustainability and your continued satisfaction as our valued customer.
We understand that any increase in pricing can raise concerns, and we want to assure you that we have carefully considered this decision. We remain committed to providing value for your investment in our software, and we are confident that the enhancements we have planned will justify these adjustments.
In order to accomplish this goal, customers who have subscribed to our legacy plans will be transitioning to the equivalent plan on (1) November 1st, 2023, for customers on monthly paid plans and (2) the annual cycle date for customers on annual plans.
This will allow us to continue to provide all of our customers, both new and old, with the top-tier level of support that all of our customers have come to expect from Finale Inventory.
2) Where can I find my existing plan, and what I'm currently paying today?
In your Finale Inventory account, navigate to your Application Settings and then to the Billing tab. Here, you will be able to find past invoices, your account status, as well as the name and rate of your current plan.
3) Where can I find the current plan pricing and specifications?
All of the current plans we offer can be found here. We also detail exactly what each plan offers so you can quickly identify which plan will correspond to you once your account is transitioned on November 1st, 2023.
We will also be notifying all accounts with advanced notice of the plan they will be moved to.
4) What plans are being impacted?
All plans will be impacted. Specific details regarding pricing will be found in the email correspondence sent to the account owner(s).
5) The name of my plan is different from the current plan names, what does my existing plan correspond to?
With the exception of the "Custom" plans, the name of your new plans will start with the year '2023'
Some common account transitions will be:
- 2021 Silver -> 2023 Silver
- 2021 Gold -> 2023 Gold
- 2021 Platinum -> 2023 Platinum
The email correspondence will have the equivalent account you will be transitioning to. Our current pricing structure bases the plan on several criteria, such as:
- User count
- Monthly order volume
- Number of Integrations
- Number of products
- API usage
If your plan does not have "2021" in the name, it will be transitioning as well.
5) Outside the price of the respective plans, are there any differences between the new and legacy plans?
The user count, monthly order volume, and integration count will be the same for each corresponding plan. The only change is centered around the barcoding scanning capability. With the legacy plans, the barcoding scanning capability was only available on the Gold, Platinum, and Custom plans.
Starting with the new 2023 plans, the barcode scanning capability is part of the Warehouse Management System (WMS) Module, and the module is available à la carte as an add-on to any paid plan. The Warehouse Management Module costs 300/mo or 3000/yr.
If your account is on a legacy Gold, Platinum, or Custom plan, your account is exempt and will not be required to purchase the WMS module to continue using the barcode scanning capability.
Additionally, the monthly overage charge is also changing. The monthly overage charge is ten cents per order over the plan order limit for Starter, Bronze, and Silver plans. The monthly overage charge for Gold plans and above is seven cents per order over the plan order limit.
6) When will this transition take effect?
If you are a current monthly customer, the pricing will change on Nov 1, 2023, and will be reflected on your next billing cycle day. For example, if your monthly billing cycle is the 15th of the month, November 15th will be your first charge at the new pricing.
For annual customers, the pricing will be reflected on your next annual renewal. For example, if your annual subscription ends on April 1, 2024, the annual plan renewal for April 2, 2024 - April 1, 2025, will have the new pricing.
Customers who started their subscription in 2023 will NOT be subject to the price change until March 1, 2024.
7) My current pricing is significantly lower than my new plan. Is there anything I can do to lower my price?
Impacted customers can migrate their legacy monthly plan to the legacy annual plan and will not be subject to the price increase until their annual plan expires after twelve months. To take advantage of this offer, your plan needs to be migrated before Nov 1, 2023.
Upgrading to the annual plans can result in meaningful savings, as shown below:
|Legacy Monthly Price||Legacy Annual Price||New Monthly Price||Annual Savings|
For example, a customer upgrades their monthly plan to an annual plan on Oct 2, 2023. The account will not be subject to a price increase until the next annual renewal on Oct 2, 2024.
If you have any questions, please contact us at email@example.com.
8) I have an annual plan that ends after November 1st, 2023. How will I be affected?
The transition to the current plan pricing will be reflected at the end of your current billing period. For example, if the annual plan renews on Dec 15th, the Dec 15th renewal charge will show the current plan pricing.
9) Finale Inventory is no longer viable for my business at the higher-priced plans. How do I cancel my account?
While we are priced extremely competitively, we understand that Finale Inventory may not be affordable for certain customers.
If you would like to terminate your account, first export any data you'd like to retain, and then please email us at firstname.lastname@example.org.
10) What is the cost to add an additional user or integration to a paid plan?
Adding an additional user or integration to an existing plan will cost $60/mo or $600/yr.
11) I still have questions that weren't answered. Who do I contact?
Please contact us at email@example.com, and we will follow up with you as soon as possible..